Head of Office - Australia

REPORTING RELATIONSHIPS

Responsible to:

(Immediate Director/Manager job titles)

Director of Client Services

Other reporting line

(e.g. to committee/board/project manager)

Commercial Director

Responsible for: (No. & Job Title)

Day to day management of Australian Office, including New Business, Member Services, Account Executives & Training.  

MAIN PURPOSE OF JOB

To deliver support, retain and manage relationships with Sedex members in Australia, together with generating new business opportunities across industry sectors. The role will be responsible for promoting Sedex’s tools and resources, providing high quality account management, analysing new opportunities, and creating strategies to meet Sedex revenue and retention targets for the region.

The role will have a day to day management of the support services for the Australian market (Member Services and Client Services) and will work with Director of Client Services and Commercial Director to support and implement global strategies.  All HR related issues with regards employment, remuneration etc. will be managed/supported via Sedex HO (London).  

KEY OUTPUTS

  • Maintain and develop the Relationship with the Sedex International Partners in Australia
  • Ensuring the ‘Partners’ are aware, trained and competent on Sedex systems and products
  • Understanding the needs of Sedex members in Australia and helping them to meet their ethical sourcing objectives in line with Sedex products & services
  • Create and support specific account management plans for Key Members
  • Ongoing account and relationship management of Sedex members, supporting them through the Sedex roll-out process
  • Liaising with Sedex offices (London, China & Chile) and International partners to ensure Supplier Engagement and Audit Management projects are delivered
  • Represent Sedex to identify and recruit ‘New’ Members in Australia and New Zealand. 
  • Increase awareness of Sedex by attending relevant events and also promote internal events in Australia
  • Delivery of both ‘Getting Started’ and ‘Risk Assessment’ training for Australian and New Zealand Members Liaise with ‘Partner’ to ensure they have access and knowledge of relevant Sedex systems and products.
  • Work with ‘Partners’ and Sedex global Helpdesk Support to ensure Sedex Members in relevant countries are supported.
  • Recruitment and line management of any required Support Services in Australia including Member Services, Account Management and Training.
  • Liaise and escalate where necessary with Sedex Head Office to ensure HR requirements are met
  • Ensure Sedex objectives are met to include; Member Retention, Growth (Revenue & Member No’s) and Stakeholder engagement.
  • Support ‘Partners’ on any territory seminars, conferences and attend events as required.
  • Work with ‘Partners’, Sedex Marketing and Project Management to ensure that Sedex Website and Sedex Advance showcase and represent the International presence.
  • International travel to support responsibilities as required.
  • Liaising with the Sedex Stakeholder team to develop and manage relevant Member working groups for the Australian market

KNOWLEDGE, SKILLS & EXPERIENCE

  • Experience of managing client relationships and handling client negotiations, resulting in successful closure of sale, preferably gained in a B2b context.
  • Excellent communication skills, confident, good presentation and negotiation skills.
  • Demonstrable experience of working to achieve sales targets and to meet deadlines.
  • Previous experience in managing / leading a team would be advantageous
  • Knowledge and interest in ethical trade and social auditing; some knowledge of supply chain issues is also desirable.
  • Understanding of IT systems and ability to explain/teach to others.
  • Comfortable dealing with people at all levels, including senior level staff members within Sedex and across Sedex’s global membership 
  • Strong team work and influencing skills, the ability to work with other departments to achieve objectives within tight time frames.

RESPONSIBILITY & DECISIONS

  • Day to day management of the team, including workload allocation and operational process and procedures are implemented
  • Decisions around proposal structures, e.g. Whether a member should pay for training or not
  • Decisions with a commercial value of <£5,000 made with full autonomy
  • Creating bespoke client proposals and liaising with other areas of the business to create new products or services
  • Proposing internal product development and partnership ideas
  • Decisions around which members should input into working groups/feedback sessions on improving the system or other services
  • Decisions on which accounts are key/mid/low priority, determining contact strategy for portfolio and generally prioritising workload.